Richmond Towing Customer Reviews

Here's what customers are saying about Richmond Towing Inc!

"As New Yorkers we’ve all dealt with bad dispatchers or tow sites. Not this one. Very respectful and understanding because I had a wicked night before to say the least. I retrieved my car safely and promptly. Shout out to the guys there."

- Bryan Ariza

"This five star review is soley off of the care, patience, kindness, and professionalism of Brianna with the impounding department. She was transparent, kind, and gentle with me through my severely life-threatening experience of my car being totaled. She was compassionate and gave me ample information to help me through getting my car from the pound and telling me everything I should know, this being my first car accident. She has single-handedly made this process for me a bit lighter and I appreciate Brianna more than she understands. She deserves a raise of some sort and I hope she can train the next people behind her because I am confident that Richmond Towing will have multiple Incredible employees if she leads them. Thank you so much Brianna for helping me through this tough time right before the holidays! I can only hope amazing things happen to you because of your kindness with no motive behind it at all. THANK YOU!"

- Paul GeeTv

"Very kind, understanding and HONEST people. No tricks with prices or something else. Nothing stolen from my car (as it often happens at NYC towing companies). PERFECT SERVICE."

- D Space Eagle

"I have never dealt with a towing company that was so respectful, kind, and helpful. From the driver, to the dispatch over the phone to the front desk. Absolute professionals. My car caught fire on the cross island this past Friday and it's completely damaged. I was on the highway for more than an hour and the only person who cared about me was Brian the tow truck operator. Thanks, again guys."

- Jose Rosario

"Fast and efficient. The driver was super nice. I believe his name is Raj. Took his time to get my truck and trailer to the shop safely. Thanks."

- Jeff Reed

"I had a great experience with Richmond Towing. They are quick, kind and affordable. Noe (the driver that assisted me) is an amazing guy, he helped me when my car’s suspension went out on me. A great and very reassuring guy to talk to in both English and Spanish. 5 stars."

- Gil Foss-Perez

"Pothole screwed up my tire and spring. Other towing places said 2+ hour wait. I called Richmond Towing and Trisha answered, super helpful and understanding, got the truck there ASAP within 30 minutes so I could get home since it was almost 3am. This towing company will be my go-to from now on due to their superb customer service and response time. Would definitely recommend!"

- Rabbil

"My husband pick up his truck & spoke with Dave. Very personal & totally honest. I left all my valuable possessions behind in the truck that included my wedding ring, other pieces of jewelry, credit cards etc.

NOTHING WAS MISSING..... !!!!

I could never say that about other towing companies. I would recommend them to anyone who's looking for honest & professional service."

- Rosa Nieves

"I can't say enough how wonderful Richmond Towing is. My father's car was rear-ended so bad, it's basically trash and it was brought to Richmond Towing's yard after the accident. Unfortunately, the offender's insurance is dragging their feet on inspecting the damage. When I contacted Richmond Towing to find out about their fees, I told Dave about the situation and he was very helpful and kind. He offered advice based on his experience and suggested we bring the car back to our garage so we don't keep incurring fees. We've never been in such a bad accident before, so we had a lot of questions and requests. Dave was kind and patient throughout our many calls. My father wanted the car to be pushed into our garage with the rear facing the garage door, which was difficult since the car is inoperable. Dave said he can ask the driver to back the car up into the garage and see if that'll work, which was more help than I got from asking another company.

The car was brought back this morning, and the driver (I didn't get his name) was amazing as well! At first, he couldn't get the car in because of issues with the wheels. He charged the car to see if it'll help, and spent an hour trying to back the car in, despite it's damaged condition. He was finally able to, even with my father being a stressful mess, and getting in his way throughout the process, trying to tell him what to do. He was amazingly patient, and handled the whole situation like a champ. I can't imagine any other shop going the extra mile like this company did. Everyone I've interacted with have been wonderful and accommodating. I can't thank them enough, and I will be a loyal customer if ever in need and will definitely recommend them to anyone."

- Kelly Zhang

"Good morning. This was my first time using Richmond Towing and I must say the service was smooth and efficient thanks to Chuck. Nowadays it’s very hard to encounter someone who still has great customer service skills, however Chuck exceeded my expectations. I’m hoping I won’t need a tow again, but If I do I will be using Richmond Towing. Thank you"

- Yulanda Elcock

"Trish was an amazing dispatcher. She was able to provide help very quickly. Price was reasonable and I very much appreciate her expediency."

- Sanan Ibne

"Extremely professional, efficient and helpful. Their prices are very fair as well. Breaking down is always stressful so it's nice to deal with people who know what they're doing."

- Nicholas Adams

"I was trapped on the side of the highway with a flat tire. They came in 20 minutes, towed, and fixed my tire for me for a fair price. Will recommend them to everyone!"

- Abena Baah-Fordjour

"I want to thank Chuck for helping me out when my niece's car was stranded on the highway. I couldn't be there to help but Chuck worked closely with me by phone and made sure everything worked out. Chuck, you are the man!"

- Dovid Friedman

"Broke down off 495E in a semi towards the shoulder. The owner is pretty solid/honest, & did everything he could to accommodate my needs. He'll make sure your equipment is taken care of properly, but towing is NY is typically high. Highly recommend their services."

- Skimp Dee